Consumer Alerts

Consumer Alerts

Bank of Oak Ridge strives to protect you and your family. Visit this page often to learn about any new scams or fraud alerts. Also, learn how to guard your family for less than 25¢ per day with our Identity Theft Protection Services.

Heartbleed Bug

You may have heard about the “Heartbleed Bug,” recently discovered by online security experts, which can compromise the encryption of vulnerable websites and allow personal information to be stolen.

We want to assure you that Bank of Oak Ridge’s online and mobile banking systems are SAFE from the Heartbleed Bug.

As the safety and security of our clients’ personal and financial information are always of the utmost importance to us, we would like to share the following password security best practices that you can adopt to help protect yourself and your personal information:

  • Use unique IDs and passwords on the various websites you visit
  • Change your password frequently
  • Use a password that contains at least 8 characters
  • Include, at a minimum, letters and numbers in your password
  • Store passwords securely
  • Don’t leave passwords where others can find them
  • Never share your password

If you have any questions regarding the security of our online and mobile services, please call Client Connect at 336-644-9944, or stop by any of our convenient office locations.

 

Text Message Scam

Bank of Oak Ridge is experiencing an increase in reports of text messages being sent to consumers fraudulently claiming to be from Bank of Oak Ridge. These text messages advise recipients that their debit cards have been deactivated and are coupled with a phone number to call to have the victim enter their card number. The senders of these messages are conducting a text-phishing scam, attempting to trick recipients into providing sensitive financial information.

As a reminder, Bank of Oak Ridge will never ask for personal information in a text message or an email. If you receive a message like this, please do not respond to it and report it to us at BKOR-IB@bankofoakridge.com. If you believe you have provided personal or account information in response to a fraudulent text or email, please contact Client Connect at 336-644-9944.

We apologize for the inconvenience that has been caused by the conductor of this fraud scam. The Bank of Oak Ridge remains committed to keeping your financial information secure. We appreciate your business and look forward to serving you for years to come.