Free Wi-Fi Access

Frequently Asked Questions

What is the Bank of Oak Ridge Wi-Fi network?
Wi-Fi computing technology allows computers and personal digital assistants (PDAs) to send and receive Internet data via a wireless network. All of our Banking Offices have installed IEEE 802.11b and g Wireless Standard networks with “access points” you can use. So now, if your computer is Wi-Fi enabled, you can connect to the Internet wirelessly while you’re at Bank of Oak Ridge.

Is there an access fee?
No. Bank of Oak Ridge is providing this service free of charge to its customers. You must have your own computer, wireless card and software.

Is the network secure?
Bank of Oak Ridge’s Wi-Fi access is as secure as any open public access network like public telephones and dial-up Internet accounts. It’s always a good idea to make sure you are on an SSL-encrypted web page prior to sending or receiving confidential data.
Which Bank of Oak Ridge locations offer free Wi-Fi?
All of our locations offer free Wi-Fi!

Equipment
What equipment do I need to access the Internet at Bank of Oak Ridge?
You need a laptop or notebook computer, or a PDA with a standard Internet browser and a Wi-Fi compliant (802.11b or g) wireless Ethernet card. In most cases, the card will be installed in the PCMCIA slot on the side of the computer and will be loaded with the appropriate software.
Note: Newer laptops have built-in Wi-Fi capability, in which case the operating system alerts the user to the presence of an available Wi-Fi network when its browser is on.

I use a Mac instead of a Window-based machine. Can I still use the service?
Yes! All you need is an Airport card or other 802.11b or g compatible wireless card and the appropriate software installed.

Where can I buy a wireless card?
Wi-Fi 802.11 b or g wireless network cards are available from most major electronics retailers in-store or online. Be sure to load the software for your wireless card before you install the wireless card.

Connecting
How do I connect to the Internet?
Just go to any Bank of Oak Ridge location, and obtain a username and password from any Bank of Oak Ridge client service representative. Check to make sure your Wi-Fi software and card are properly installed and turn on your computer. Then open your web browser. You should see a Bank of Oak Ridge welcome page. Review our Terms of Use Agreement, enter the username and password and click the “Submit” button. Now you’re ready to surf. No fees. No limits.

What if I can’t connect to the Internet at one of your locations?
Here are some things to check if you’re having difficulty.

1. Confirm that our location’s Internet access is operational. To answer this question ask any client service representative “Is your internet access working?”
2. Set your SSID to Bank of Oak Ridge. Refer to your Wi-Fi card instructions for details and make sure your software is running when you attempt to set your SSID. In many cases, setting the SSID to ANY or any will also work and will permit connection to any available Wi-Fi network. Some clients find this a very practical SSID setting, since they don’t have to set a different SSID for each wireless network they use.
   Note: Wi-Fi software terms may vary. ESSID, Network Name, Wireless Network Name and Network Identifier are all terms for SSID.
3. Make sure that WEP encryption is DISABLED (or OFF).
4. Check that the connection is configured for INFRASTRUCTURE mode. Ad-Hoc mode will not work.
5. If you made any changes in steps 2 through 4 above, RESTART (or REBOOT) your computer and web browser.
6. If you still have trouble, please let any Bank of Oak Ridge employee know. They will not be able to assist you at that moment, but will submit a request to our Information Technology Department to make sure that particular access point is working properly.

For more complex issues, consult your owner’s manual or contact your manufacturer’s support web site and/or customer support number directly.

Bank of Oak Ridge reserves the right to monitor Wi-Fi activity, filter content and otherwise control or prohibit usage.

If you find that a site is blocked in error, please furnish the site address to a customer service representative. They will furnish a request to our Information Technology Department for inclusion.

Can I connect to my corporate VPN in addition to the Internet?
Yes. The Bank of Oak Ridge network is designed to pass PPTP and IPSEC packets. In some cases, you might have to contact your corporate VPN administrator.

For more information, call Client Connect at 336-644-9944, use our online contact form, or stop by one of our convenient Triad office locations.